User Administration Management Office

This service is aimed at administrative users of Central Directorates and institutional figures. The service consists in installing, updating and moving systems, reporting hardware failures or software malfunctions, supporting users in the employment of applications and so on.

 

A centralized IT Helpdesk service is available for users of the Rectorate and Central Directorates of the University.
Requests for assistance must be made through the platform Service Desk or sending an email to ITAmm.help [at] unitn.it

Main types of requests:

  • Install/move/update user systems;
  • Report of hardware and software errors;
  • Support for application use.
     

Areas of competence:

Central University Library (BUC) via Adalberto Libera 3
Library via Verdi 8
Molino Vittoria via Verdi 6, headquarters of the administrative offices
Rectorate via Calepina 6, headquarter of the Rectorate
DirSISTI building via Briamasco 2, headquarter of the ICTs services
Former Palazzo Cavazzani (CIAL, ECDL) via Verdi, 8
Estates Directorate Via Antonio Rosmini 70

 

  • Where we are and how to reach us

The Polo is located in the city centre of Trento and includes the Departments of Humanities, Law, Economics, Sociology, the library, the Rectorate, the administrative offices of Molino Vittoria and the ICT services in the DirSISTI building.

User Administration Management Office Map

  • How to contact us

You can ask for our supports writing a ticket through the platform Service Desk or sending an email to ITAmm.help [at] unitn.it

 

  • Via di Briamasco, 20, Trento, TN
    tel. +39 0461 28 1244 - 2363 - 2347 - 3390
     

 

  • Timetables

Monday and Friday, from 9.00 AM to 1.45 PM;Tuesday, Wednesday and Thursday, from 9.00 AM to 4.30 PM.

IT laboratories

Every structure is provided with adequately configured stations for lessons, exercises, exams, seminars and conferences. See the laboratories of the Polo Città.

Press service

Users of the University can print in colour or b/w in A4 or A3 format directly from their stations.

Common printer management (for UniTrento staff)

Local services

Definition of users, services and provided equipment

Network resources, shared folders, backup