FAQ

What personal information is made available to UniTrento by SPID?

The kind of information that SPID collects and then sends to UniTrento is always the same, regardless of the service a user is accessing.
The information provided is:
- Name
- Surname
- Italian Fiscal Code (in order to activate all the services reserved to the members of the UniTrento community)
- date of birth (shown in the Fiscal Code)
- birthplace (shwon in the Fiscal Code)
- sex (shown in the Fiscal Code)
- e-mail address associated with user's SPID identity
 

Why is the Italian Fiscal Code required?

IT services reserved to members of the University community use the Italian fiscal code to verify the identity of users and their role inside the UniTrento community.
By doing so, it is possible to grant users all necessary access permissions according to their role.
 

Log: what is recorded? And how long?

As required by the AgID (the government agency responsible for the oversight and administration of digital technologies) every SPID authentication request sent by UniTrento to the SPID identity providers and every response are recorded for 24 months.
While using a service, extra-information concerning users' activities may be recorded.
 

How do I access my email and my Google Apps?

The username is typically name.surname [at] unitn.it and it is used to login to access the services. The username is typically name.surname [at] unitn.it (or variations) in combination with the UniTrento password.
You can use the widget in the myunitn website, to easily access to the “Google Apps” services. The already recognised user may access without inserting your password again.
You can access directly using the link http://mail.g.unitn.it/ , browsing on Google. In this case pay attention to the field required by the application: to access Google you are often required to have an email address. Therefore you need to use your “main email address” (you cannot access using an alias), which can be different from your username.

I work at UniTrento, where I am/was also a student. What is my email address?

The Gmail mailbox is one only. It is a container for all email items you receive and send. More than one address can be connected with the same email mailbox: one default address (main email) and other secondary ones and/or alias. Usually the part which changes is on the right side of @
If you have more than one role at UniTrento (e.g. you are a student and a staff member) you could have:

  • a main email address like name.surname [at] unitn.it
  • an alias, like surname [at] unitn.it
  • a secondary email address (as a student) like name.surname [at] studenti.unitn.it

If you graduated or got our PhD at UniTrento in the past, you will have your main email address as a staff member and a secondary, as an alumnus:

  • a main email address like: name.surname [at] unitn.it
  • a secondary email address like: name.surname [at] alumni.unitn.it

If you have enrolled at UniTrento for a set period of time, but you then moved to another university or waived your studies, your situation will be like the following:

  • main email address like: name.surname [at] unitn.it
  • secondary email address like: name.surname [at] ex-studenti.unitn.it

Be reminded that all email items sent to your main and secondary email addresses will be delivered to the same mailbox. If you send a message, you can choose the sending email address (you can use name.surname [at] unitn.it for professional messages, name.surname [at] studenti.unitn.it when you will write to a professor or to the Students’ Helpdesk, as a student). If you do not choose, your main email address will be used as a default.

Check the FAQ “What are my Google email addresses issued by UniTrento? for more information

Voglio presentarmi verso l’esterno dell’Ateneo con un indirizzo diverso da quello di default (per esempio @dipartimento.unitn.it). Come posso fare?

I want to contact external users using an email address different from the default email address (e.g. @dipartimento.unitn.it) How can I do this?

If you want to change your outbox email address please read here:
https://support.Google.com/mail/answer/22370?hl=it .
You will set your alias as senders and you can choose every time which one you wish to use.

What are my Google email addresses issued by UniTrento?

To obtain this information you can follow two different procedures:

A) Access using the widget on the myunitn website (“Google Apps”, available in the Widget Centre) and click on the link of the widget “My email addresses”. In this way you will be recognised as authorised user and you will not need to log in again.

B) Access using your UniTrento credentials on the link http://mail.g.unitn.it/; after logging in access the link https://security.google.com/settings/email and check that you see the information of your account .unitn.it.

You find your “Main Email address” indicated as “Main Email”. The others are further email addresses (“alias”) associated with your mailbox. If the viewed email addresses do not end in .unitn.it, you are probably viewing the information regarding your personal Google email account.

Do I use the same password which I use to access the UniTrento services?

Yes, you will use your UniTrento password because all Google Apps for Education services are based on our authentication systems.

What is the storage capacity of my mailbox? And for my documents in cloud?

The archive storage capacity is unlimited, both for email items and for documents.

Where is the physical location of the UniTrento email? Will the Google Servers stay in our Datacentre?

The UniTrento servers are located in the datacentres of Trento and Povo 2. The Google servers are located in the Google datacentres, located all over the world, for reliability reasons (the three Europeans datacentres are located in Finland, Belgium and Ireland). All data are simultaneously stored in at least 3 datacentres, to guarantee their availability in at least 99.98% of cases). Email services, including the additional ones, will continue to function all over the world.

Can I forward email items from my University mailbox to my personal mailbox and vice versa? (Institutional; e.g. mario.rossi@unitn.it) to my personal mailbox (private; e.g. mariolino789@yahoo.it) or vice versa?

I am a professor/researcher. Whom should I contact to get more information?

uff.didatticaonline [at] unitn.it

I am a student. Whom should I contact to get more information?

uff.didatticaonline [at] unitn.it or your Students' Office.

From which devices may I use the VPN?

From all desktop and mobile devices but each user can have only one active session at a time. Please read the specific configuration instructions for each used device.

I will go abroad in another institution which is partner of the federation and I would like to use the eduroam network: what do I need to do?

Your device must be configured according to the instructions published on: https://wiki.unitn.it/pub:wifi#eduroam
Please ask your US Helpdesk for further information.

How I can print files from the ICT labs?

The copy/printing/scanning service (colour) is available in Palazzo Istruzione, in the basement, next to the PC labs. Students can access this service by downloading the files to print on a USB stick and use the prepaid card, which they can buy in the card machine nearby.

Is the PC I use in my office or in the lab safe? Can I ask to install an antivirus programme on my laptop PC?

All PCs are protected by the Antivirus programme of the University. The relevant updates, the virus detection and the programmed scanning. If the laptop PC belongs to the University and if it is used by the University staff as workstation. Otherwise you are required to autonomously get a personal Antivirus.

I would like to share data, how can I do this?

Students willing to share data on the network can use a specific space, called “rafanass”, which is periodically deleted and it is visible to everyone.
However, students drafting their dissertation or needing for specific reasons, to access a private space, may contact the US to get information.

Can I access a personal, safe, restricted-access data storage?

Every user of the UNITN domain has his/her personal space identified with the letter Z: in My Computer, when his/her account is created. This space is independent from the computer on which the user accesses. The systems managing it are designed to safeguard the privacy and integrity of the data stored in it.

I am a student attending one of the departments/faculty of Trento city centre. Can I use any free-access workstation in all premises in Trento city centre?

Yes, students attending degree courses in Trento city centre may use all free-access workstations in the four main premises: Economics, Sociology, Humanities, Law.

I am a student of Industrial engineering, but I often stay in Mesiano. Can I use a workstation there?

Yes, students of Povo and Mesiano may use all free-access workstations in both premises.

What data are displayed?

In People you can find the contact details (phone and fax number, email address, website) of all university members and information on their position at the University. Displayed data include information on teaching, publications, dissertations and theses, projects.

What is People?

It is the section of the portal that provides information about the members of the university.

Where do the data come from?

Data are taken mainly from the ADA information system, which it turn collects data from different human resources information systems, both at University and department/center level (e.g. SIRIUM, ADELINE, applications used by collegial bodies, the Phone service). Most of this data are automatically collected by ADA at regular intervals. Some data are further processed through ERMETE, which allows the precise organization of the different positions that a person has. ERMETE in fact provides the official name of each position (e.g. "Full Professor") and establishes which positions should not be displayed on the portal. Users upload their personal photo from their reserved area in MyDU.

How often are the data updated?

Updates are scheduled every 36-48 hours.

Does the portal use an appropriate gender-inclusive language?

Yes. Following the guidelines of the European parliament on gender neutrality, we curate the names of the personal, organizational and institutional positions associated to people. These guidelines suggest the use of the most appropriate language depending on the context, balancing the use of non-discriminatory language with the right level of readability and communicative effectiveness.

I have found an incorrect phone/fax number. How can we fix that?

Please contact the phone [at] unitn.it (Phone) service and ask them to solve the problem.

Not all people have a profile photo. Why?

A personal photo is displayed only in the profiles of users who have uploaded one in their reserved area in MyDU.

I can’t find the person I am looking for. Why?

There are several possible causes for this. For example: the person you are looking for is not listed as a member of the university in the ADA information system; ERMETE established, given the type of position held by the person, that it must not be displayed on the portal.

What information can I find in the section 'University Units' of DU?

The portal provides information about all University units, organizing them into four categories: Statutory Bodies, Departments and Centers, Organizational Units, and Partner Institutions.

What data are displayed?

The data include the complete and official name of every unit, the name of its director and the list of its members, a short description of the unit, contact details and the organization chart.

Where do the data come from?

The data come primarily from the ADA information system (which in turn collects data from the SIRIUM information system) and the ERMETE information system. In particular, ADA provides information about the type of unit, the connections among different units (organizational chart), the director and members of the unit. It also provides contact details (telephone, fax and email). ERMETE provides the official names of the units and their description in Italian and English, a photo gallery, and the main address of the unit.

How often are the data updated?

Updates are scheduled every 36-48 hours.

I am looking for a unit, but I can’t find it. Why?

There are several possible causes for this. For example: the proper name of the unit is not the one you are looking for; the unit does not exist anymore; ERMETE has established that the unit must not be displayed on the portal.

About MyDU

Digital University (DU) and MyDU  are two independent systems. DU has been designed to automatically use data coming from existing University information systems. MyDU complements such data with additional personal information that were not included in any other existing system.

What data are processed by MyDU?

In MyDU, users can manage their personal data including photo, cv, personal notices, thesis proposals, office hours. Users can also set their preferences to hide or display information on courses, publications, theses and projects.

What information can I find in this section?

Profile pages under People and Departments and Centers have a “Teaching” section. In People, you find the list of courses taught by the profile owner. In Departments and Centers, you find the list of courses offered by a given department or center.

What data are displayed?

The data include the title of the course, the name of the course program, the stream, the Department or Center responsible for the course, the list of Professors and assistants, an abstract describing the course objectives, and a link to the course page in the ESSE3 information system.

Where do the data come from?

The data come from the ESSE3 information system.

How often are data updated?

Updates are scheduled every 36-48 hours.

I am looking for a course but I can’t find it. Why?

There are several possible causes for this. For example: the actual name of the course is not the one you are looking for; the course does not exist anymore; the course is taught by a Professor who has decided not to display his or her “Teaching” section.

What information can I find in publications section?

The profiles under both People and Departments and Centers have a “Publications” section. In People, it displays the list of publications of the profile owner. In the case of Departments and Centers, it displays the list of the publications of their members.

What data are displayed?

Displayed data include the title of the publication, its authors, the year of publication, the type of publication, the full citation, abstract, keywords, and the publication itself in PDF format. The PDF file is available only if the text has been published in Open Access. If a lock icon is displayed, the file is available to University Certified Users only.

Where do the data come from?

The data come from the IRIS institutional repository. Only publications that have a “final” or “validated” status in IRIS are displayed on the portal. The PDF files are selected among all available versions by picking the best Open Access version in this order (from the most important to the least important): editorial version, post-print version, pre-print version, abstract. If a file is under EMBARGO, it will be displayed once the embargo date has expired.

How often are the data updated?

Updates are scheduled every 48-72 hours.

I am looking for a publication but I can’t find it. Why?

There are several possible causes for this. For example: the publication has never been uploaded in the IRIS repository; the publication is in IRIS as a draft; the author of the publication has decided to hide the “Publications” section from his or her profile.

Not all publications have a PDF file attached. Why?

There are several possible causes for this. For example: the PDF file of the publication has never been uploaded in the IRIS repository; the PDF file has been uploaded in IRIS, but is set as available to administrators only; the PDF file has been uploaded in IRIS, but it still under embargo; the PDF file has not yet been validated by IRIS’s administrators, who are responsible for verifying that the open access publication complies with the publisher’s policies.

What information can I find in this section?

In this section, the profile owner offers a list of possible thesis topics.

Da dove provengono i dati?Where do the data come from?

Data come from the profile owner’s reserved area in MyDU.

How often are the data updated?

The data are updated instantly.

What information can I find in this section?

The profiles under both People and Departments and Centers have a "Dissertations and Theses" section. In people, it displays the list of the dissertations and theses the profile owner is supervising. In Departments and Centers, it displays the list of the dissertations and theses of their students since 2012, the year of the University re-organization. Bachelor’s theses are updated only up to 2015.
 

What data are displayed?

For each dissertation or thesis, displayed data include the title, the year of award, the name of the student, and the names of the supervisors (thesis advisors and co-advisors).

Where do the data come from?

The data come from the TEA repository which contains information about the theses archived by the University library. TEA constitutes a trusted version of the data originally stored in ESSE3. Please note that since 2015 bachelor’s theses are no longer archived in TEA. 

How often are the data updated?

Updates are scheduled every 48-72 hours.

I am looking for a thesis but I can’t find it. Why?

There are several possible causes for this. For example: the thesis has never been uploaded in the TEA archive (for example, because it is a Bachelor’s thesis written after 2015, and it is no longer mandatory to file it); the thesis has been uploaded in ESSE3 but the validation process in TEA has not been completed (for example, because the legal and administrative significance of the document has not yet been assessed); the thesis advisor has decided to hide the “Dissertation and theses” section in his or her profile.

What information can I find in this section?

The profiles under both People and Departments and Centers have a "Projects" area. Here you can find the list of peer-reviewed research projects funded by external bodies for which the person or the department/center are responsible.

What data are displayed?

Displayed data include the name of the project, the start and end dates, the list of reference persons and units, the coordinating institution, sponsors, partner institutions, abstract, keywords, and the relevant public call.

Where do the data come from?

The data come from the University Projects Register (“Anagrafica Progetti”). Only projects that have been approved or have been completed, and for which a timesheet is needed to track the personal commitment on the project, are displayed.

How often are the data updated?

Updates are scheduled every 36-48 hours.

I am looking for a project but I can’t find it. Why?

There are several possible causes for this. For example: the name of the project is not the one you are looking for; you are looking for the project within the profile of a person or a department or center that are not responsible for it; the head of the project has decided not to display the “Projects” section in his or her profile.

What information can I find in this section?

This section provides the curriculum vitae of the profile owner.
 

Where do the data come from?

The data come from the profile owner’s reserved area in MyDU.

How often are the data updated?

The data are updated instantly.

What information can I find in this section?

In this section, profile owners publish their personal notices.

Where do the data come from?

The data come from the profile owner’s reserved area in MyDU.

How often are the data updated?

The data are updated instantly.

What information can I find in this section?

Here you can find out about the profile owner’s office hours.
 

Where do the data come from?

The data come from the profile owner’s reserved area in MyDU.

 

How often are the data updated?

The data are updated instantly.

What are they?

Any search for people returns a box containing the results, i.e. a “tile”. Each tile details the person’s name, surname, the most important position he or she holds in the University, the name of the unit he or she is affiliated with, phone number, and email.

Where do I find people tiles?

People tiles are returned every time you perform a search for people in the home page, in the PEOPLE page, and in the PEOPLE section in the pages of the University’s statutory bodies, departments and centers, organizational units.

How does the system select which position to display in the tiles?

The position that appears in the tiles is contextual. For searches performed in the home page or in the PEOPLE page, the system displays the most important position among all the posts held by the person concerned within the University, showing the institutional position first, then the organizational position, and finally the personal position. For searches performed in the PEOPLE section of a unit (statutory body, department or center, organizational unit), the system displays the most important position among all the positions held by the person concerned in the unit itself or in a unit that is associated with it.

How does the system sort search results?

Results are displayed in alphabetical order.

What are the @visiting.unitn.it credentials and how can you obtain them?

The @visiting.unitn.it credentials are released to the participants to events organized by the University. They are usually provided by the welcoming staff of the event and they allow the users to access some services (PCs, internet) for a limited period of time (for the duration of the event).

What are the local accounts to individual services?

Specific service related local accounts are sometimes released. For troubleshooting or information on these accounts, please refer to the specific documents.

University credentials: what are they and what are they used for?Account @Unitn.it and @guest.unitn.it)?

You need an account, i.e. access credentials (username and password) in order to access the Unitn online services.

If you need to register for the first time on an online service, students, professors, technical and administrative staff members and employees of the University need to use a
[username]@guest.unitn.it or [username]@unitn.it account. The account is used to access the online services of the Homepage, to use PCs and other services such as Wi-fi.
Please visit the page to get more information on the procedure to obtain an account.

I am a Unitrento user, I live in the province of Trento and I want to use my TS card to access the online University services.

You need request its activation at one of the activation desks of the province. You need to have a valid ID and the card itself with you.
If you have already activated you card and installed it on your PC, insert the card in the Smarty digital card reader to access the activated online services.

I do not live in Trentino. Can I use the TS card issued by the province/region where I reside?

Yes.  For any problem, you should contact the region who issued the card (click on the appropriate region in the list displayed on this page).

My CNS card is already active but I am not (yet) a UniTrento user. Can I use it?

Currently the CNS authentication is available only for users with a UniTrento account. Otherwise they need to follow the registration procedures first (e.g. enrolment for a course, master, PhD course, etc.) to insert their personal information in the UniTrento personal information system

I registered in a meeting organized by Unitn and I need a username and password to access the Wi-fi using my laptop. Whom should I contact?

Please contact the welcoming staff or the organizational secretariat of the conference. They will release your temporary credentials.

Why has the message I sent been labelled as SPAM?

 

It is possible that your message contains external links, attachments or sentences typically used in SPAM messages. Try to reformulate your message.
For further information, please contact the User Support Service of your department or division.
 

Where do I find the messages Google labelled as SPAM?

In the Gmail web interface on the left, where all the labels are listed, you can find the SPAM subfolder. If you click your SPAM label, you will find all the messages the Google marked as SPAM.
If you are using an email client, you should look for the SPAM folder.
 

What should I do when I realize a message contains an infected attachment?
Do not open the attachment. Delete it or contact the User Support Service.

I want to apply for a Unitn proposal. The call indicates an apply to use to apply. Which account should I use?

If you already have a Unitn account (@unitn.it or @guest.unitn.it) can use this account.
If you do not have such account, you can access the apply and click on "Register here".


 

How can I check if my application has been submitted correctly?

Apply2 contains a series of control mechanisms to verify the application submission, with different statuses "completed". Usually the user receives an email message confirming the application procedure completion.

What do we mean with “students”?

Students are the users enrolled in a course offered by the University of Trento and whose university career is ongoing.

What do we mean with “Alumni”?

Alumni are the students who graduated at UniTrento obtained in one of the following types of course:

  • undergraduate courses
  • five-year courses
  • master’s degree courses /Specialisation course
  • degree courses according to the system before the Italian University reform
  • Master of Science (I and II level)
  • doctoral Course

What do we mean with “former-students, NON Alumni”?

They have been students but they did not graduate at UniTrento, therefore their university career has been closed and they:

  • did not obtain a qualification at the University of Trento
  • did obtain a qualification which is not included in the Alumni category

I am a student but I also work at UniTrento as a Professor/Researcher/Administrative Staff/Technical Staff/PhD. How can I access the Google services?

You can access from the myunitn widget “google apps” (see Students’ FAQ). Your primary outbox email address is the UniTrento email name.surname [at] unitn.it. The students’ address is an alias of their mailbox and you can select it to send email items to UniTrento professors or offices. Please read the relevant FAQ on how to set of the email’s sender.

How can I set the email’s sender according to my email alias established by UniTrento?

Please read here if you want to change your outgoing email address https://support.google.com/mail/answer/22370?hl=en After setting your alias as senders you can choose every time which one you want to use.

How can I change my password?

The procedure to change your password is the one you follow to change your UniTrento password (the password is the same to access the Google Educational Services). See icts.unitn.it/en/password

What are the active Apps on my user profile?

The available services are visible in the Myunitn “Google Apps” widget. UniTrento is entitled to decide to activate a service on the basis of the user profile.

Will the Google Apps be activated for ever?

According to the choices made by UniTrento, your access to services may be changed. In some cases the services might be revoked for some users. Further, the technology content of the services offered in cloud by Google changes throughout time and also for the UniTrento users.

I decided I will not use my Chrome client. I prefer to use an IMAP and an SMTP client: what are the configuration parameters?

Please read here the documentation regarding the use of the e-Mail client with IMAP and POP: https://support.google.com/mail/topic/3398031?hl=en&ref_topic=339446

Configuration parameters:

Incoming email server (IMAP)

  • imap.gmail.com - Port: 993
  • Request SSL: yes
  • Outgoing email server (SMTP) is required TLS 
  • smtp.gmail.com
  • Port: 587
  • Requires SSL: Yes.
  • Requires authentication: Yes.

For the access:

  • Full name or viewed name: [your name]
  • Account name or Username: your complete Gmail address username [at] tuo_dominio.unitn.it
  • Email address: your complete Gmail address “username [at] tuo_dominio.unitn.it
  • Password: your UniTrento password

Emails not delivered to your student mailbox on Gmail?

If someone sent you an email and got an automatic bounce message that says, "Unauthenticated email from [email domain] is not accepted due to domain's DMARC policy,” please see https://support.google.com/mail/answer/2451690?hl=en

I want to contact external users using an email address different from the default email address (e.g. @dipartimento.unitn.it) How can I do this?

If you want to change your outbox email address please read here:
https://support.Google.com/mail/answer/22370?hl=it .
You will set your alias as senders and you can choose every time which one you wish to use.

Emails not delivered to adressess @unitn.it?

If you send an email to someone with an adress @unitn.it and got an automatic bounce message that says, "Unauthenticated email from [email domain] is not accepted due to domain's DMARC policy”, please see https://support.google.com/mail/answer/2451690?hl=en

I find advertisement in my personal Gmail account. I know Google performs the statistical analysis on the content of my mailbox. Will this happen on my UniTrento email account as well?

No. We signed an Education agreement and your privacy is guaranteed. More information: https://support.google.com/a/answer/60762?hl=en

Who is in charge of the backup the Google email and other services?

The backups is performed by Google:

  • all items (emails, documents, etc.) are stored forever
  • under no circumstances will items and documents be cancelled, unless they are moved into the Trash box;
  • if a user moves an email item or document into the Trash box, the item will remain available for 30 days;
  • if a user cancel permanently an email item from the Trash box, the item cannot be recovered any more.

More information: https://support.google.com/a/answer/112445?hl=en&ref_topic=1355151

NOTE: Some interesting features of Google Drive: the documents, even if edited, may be recovered for 30 days, also in their intermediate versions. Documents created with the Google Office Suite have the opportunity to use the Key “Cancel” without time limits and they do not use up space.

I have a personal mail account on Google. Is this compatible with my University Google mailbox?

Yes, of course. The two accounts will stay separate. If you use a browser to access the services you may use the two mailboxes alternatively. If you use two Chrome browsers you will be able to access the two accounts simultaneously, creating two separate profiles. Read the FAQ: “How can I manage different profiles with the Chrome browser?”

Can I forward email items from my University mailbox to my personal mailbox and vice versa?

Yes (please read the instructions on https://support.google.com/mail/answer/10957?hl=en). Be reminded at the incoming items towards UniTrento (i.e. when you write to UniTrento professors or offices) must be sent from your UniTrento official email address and not from your private email addresses.

What happens when I am offline, in an aircraft or in places with no connectivity?

You can activate the offline mode if you use your Chrome browser, to access your email account, contacts, calendars and documents saved on Google Drive. If you edit any items, the changes will be synchronised when the computer is online again. The email offline mode archives locally only the activity of the last 30 days.

I found a strange email address into my institutional mail addresses (something like ACC0700000 @ 35uhyfsa.temporary.unitn.it). What is it?

It's a technical email address assigned by the University; is unique to each user and is used only for technical reasons. Never use this address, because we may change or remove it without notice.

I work at UniTrento, where I am/was also a student. What is my email address?

The Gmail mailbox is one only. It is a container for all email items you receive and send. More than one address can be connected with the same email mailbox: one default address (main email) and other secondary ones and/or alias. Usually the part which changes is on the right side of @
If you have more than one role at UniTrento (e.g. you are a student and a staff member) you could have:

  • a main email address like name.surname [at] unitn.it
  • an alias, like surname [at] unitn.it
  • a secondary email address (as a student) like name.surname [at] studenti.unitn.it

If you graduated or got our PhD at UniTrento in the past, you will have your main email address as a staff member and a secondary, as an alumnus:

  • a main email address like: name.surname [at] unitn.it
  • a secondary email address like: name.surname [at] alumni.unitn.it

If you have enrolled at UniTrento for a set period of time, but you then moved to another university or waived your studies, your situation will be like the following:

  • main email address like: name.surname [at] unitn.it
  • secondary email address like: name.surname [at] ex-studenti.unitn.it

Be reminded that all email items sent to your main and secondary email addresses will be delivered to the same mailbox. If you send a message, you can choose the sending email address (you can use name.surname [at] unitn.it for professional messages, name.surname [at] studenti.unitn.it when you will write to a professor or to the Students’ Helpdesk, as a student). If you do not choose, your main email address will be used as a default.

Check the FAQ “What are my Google email addresses issued by UniTrento? for more information

Voglio presentarmi verso l’esterno dell’Ateneo con un indirizzo diverso da quello di default (per esempio @dipartimento.unitn.it). Come posso fare?

Will email servers be internally managed at UniTrento?

Yes, as far as the management/application parts of the services and as far as our users are concerned. We haven't to deal with HW and their OS any longer.

What are the apps of Google for Education services?

Please find here the complete list: https://www.google.com/edu/products/productivity-tools/

During the first migration phase to Google we focus on the email features (GMail), calendars (“Calendars”) and Address Book (“Contacts”): the use of other available apps depends on the individual user or Department/Centre. They may choose to start using and testing the new operative modality, using the typical cloud collaboration tools.
In the future a complete support will be progressively provided, at university level, in terms of support to users for all apps made available in the new environment, as it happens today already. The IT Helpdesk will continue to grant support also for the other already available IT tools and services.

When Google Drive is active shall I need to stop using the server files Windows and Linux which I currently use?

No: the currently used server files will not change because they are shared storage spaces, stored in our datacentre and they undergo our backup procedures. Google Drive is a store space which we are free to share also with other users, also external users, and it is in the Google servers. As an advantage, documents saved in Google Drive may be accessed from all devices - PC, smart phone, and tablet - also from outside.

Will the University mailing lists (e.g. Sympa) remain available?

Yes, the mailing list service will remain active and available for our users.

What are the native collaboration possibilities available on Google?

Some examples: thanks to the Google for Education suite you will be able to organise videoconferences with other people, create and share materials (“Documents”, “Sheets” and “Presentations”, the corresponding programmes of Word, Excel and PowerPoint of the Office Package), and to modify them in a collaborative manner. This will be possible using a simple browser on your device, without needing to install additional SW.

Will the collaboration with the Google native tools be possible only among UniTrento users?

No, you be able to involve external users. They just need to have a Google account, even a free consumer account.

There is also a programme suite similar to the MS-Office Programmes. Does this mean that the MS-Office will not be installed on Windows PC any longer?

No, MS-Office will be installed on the Windows PC of the staff of the University. The Google Office Suite is less structured than the Microsoft Office Suite. However, it offers more advantages, like the possibility for more users to simultaneously work on the same document, from different devices, without any additional SW. The new Office Automation programmes of Google will not replace the Microsoft programmes, which are less diffused and used at UniTrento.

Where can I find the documentation regarding the use of the new systems?

Google innovations are very frequent and accurate internal documentation could become out of date very fast. Therefore we decided to adopt directly the multilingual official documentation of Google, which is available online (as well as the official courses: http://learn-it.Googleapps.com). . 

Is it possible to require an SSL certificate with more than one name?

Yes, all names specified on the request form will be inserted in a SAN certificate (Subject Alternative Name). On the contrary, you may not require certificates for a complete domain (e.g. *soc.unitn.it) through the use of certificates with DN wildcard.

 

Do SSL certificates expire?

Yes. When you require the certificate you may require its validity up to maximum 3 years. When the expiry date is getting close, the person who has required the certificate - who will be notified about it via email - may require its renewal.

 

How do I install the certificate on my server?

The certificate will be sent as an attachment to the email address of the person who has required it, who shall contact the Unitn Registration Authority by phone to obtain the relevant password. The certificate will be sent as an attachment to the email address of the person who has required it, who shall contact the Unitn Registration Authority by phone to obtain the relevant password.
Then it will be possible to install the certificate on the server, following the instructions published on https://support.comodo.com/index.php?_m=knowledgebase&_a=view&parentcate

 

Are there any limits regarding the certificate naming?

The SSL certificates may be required only for some host names within the Unitn domain or subdomains (e.g. alfa.soc.unitn.it).

 

May I use a CMS (Content Management System)?

Yes. It is possible provided that the CSM does not require the installation of dedicated modules, but it is limited to the usual file upload in the document area like Joomla or WordPress.

Can I have a different address for my website?

You may require a subdomain of the unitn.it network to access website address like http://mydomain.unitn.it (see User Manual Domain Naming).

Is it possible to have a non-UniTrento website managed by the ICT service?

Yes. The person needs to be inserted in ADA as an external technician. The management will be implemented through the VPN. The contact person must be a person employed at UniTrento.

Is it possible to export the data of one service only?

YES, it is. Google TakeOut asks you to select the service, and then it lets you choose which and how many data to export.
 

Does TakeOut delete my data from Google?

NO, it does not. TakeOut creates a copy of your data without deleting them from the Google servers.

I am a student; can I install Matlab on my home PC?

Yes, students may install Matlab on up to 4 different personal PC.

I am a PhD student: can I install Office using the WAH Campus Microsoft on my home PC?

PhD students can use the same products available for structured UniTN staff.

How long do I need to wait since when I send the request to have my problem solved?

It is impossible to estimate this in advance: it depends on the complexity of your request and on the workload of the technicians.

Will you continue to support users for these services?

Yes, we have only outsourced a part of the technological infrastructure. 

What data is displayed?

Once you have selected one or more competences, the Experts and competences page will display the list of experts in the selected areas at the University. The experts are listed in random order to ensure equal treatment. If you click on the Risultati immagini per random icon  icon you switch to the alphabetical order display, marked with Risultati immagini per a z order icon  .



What are the sources of data?

The data is sourced from the MyDU page where experts manage their profile and select their competences from the vocabulary of competences.

How often is the data updated?

Data is updated every 24 hours approximately.

What is “Experts and competences”?

Through the experts and competences search page you can find experts working at UniTrento based on their competences. The users’ personal pages report their complete profile and the list of their competences. If you click on any of the competences in the list you will be redirected to the search page displaying the list of all experts having that particular competence.

How can I proceed if I need to send a large quantity of emails?

You can include an address in the list whitelist (list of “trusted” addresses). The inclusion of an address in the whitelist may be:

Permanent, if it is connected with institutional addresses of offices, projects, conferences;
Temporary, due to specific needs (call for paper, surveys, etc.);

To temporary request  write to User support

I am a student of the Polo Collina (Povo). Can I access my personal folder from a PC that does not belong to computer rooms?

You can access your documents by connecting to the server ares.science.unitn.it with an SFTP client (e.g. Clonezilla, WinSCP, etc.). From external networks (e.g. from home), before the SFTP connection, the VPN must be activated.

How do I install the Google Apps widget in MyUnitn?

The Google Apps widget is always present in MyUnitn, no installation is required.

How can I send a request for help on an ICT service?

Surf the ICT Service Catalog, find the service of your interest and fill out the online form "Need Help?".

You can also "open a ticket", by logging to the Service Desk portal and choosing the right recipient based on your location.

I need help/information on an ICT service, but I do not know who to ask...

Write to servicedesk [at] unitn.it

About DashboardDU

DashboardDU provides the members of the University of Trento with a collection of dashboards that can be used for self-evaluation and to make informed decisions in various settings: research performances, degree programs and courses, human resources and internationalization. In this pilot phase, access to DashboardDU is limited to department directors and the University core management, for testing purposes.

Which profile is shown next to my name in the header?

Access to DashboardDU and its sub-dashboards depends on the user’s role in the University. Some dashboards are only available to people with institutional or managerial positions and focus on data concerning the whole University (the “GOVERNANCE” profile) or a single academic department or centre (the “DIRECTOR” profile). Other dashboards are available to each member of the university community and are based on their own data (the “INDIVIDUAL” profile), for self-evaluation purposes. People with more than one role may choose among different profiles. For example, department directors would select “INDIVIDUAL” when they wish to monitor their own publications, and “DIRECTOR” to explore data about the publications of the members of their department.

How to select and interact with a specific dashboard?

Navigating your DashboardDU and its sub-dashboards is quite intuitive. The header displays the user name and allows users to select the profile that they wish to use in the session (it can be changed at any time). It also allows users to logout at the end of the session. 
A navigation menu is located on the left under the Digital University logo. The menu provides a list of available dashboards, organized in categories. Once a specific dashboard is selected from the menu, the menu is collapsed to leave more space to the dashboard. The menu can be made visible again by selecting the arrow icon on the left. An information link (Info ) allows users to read methodological and practical information for the analytics shown in the dashboard. 
Finally, different statistics and graphs are presented within each dashboard. In many cases, by clicking on specific entries of a chart or table, users can filter data and obtain the same analytics for the selected sub-set of data. The top left corner under the header provides information on the selected filters and allows users to remove filters.
 

What data is processed and what statistical indicators are computed by DashboardDU?

DashboardDU uses data extracted from several administrative databases of the University of Trento. Data is selected based on statistical indicators requirements. Statistical indicators were selected by balancing the priorities set by department directors (who were interviewed in late 2016) and data availability. Users are invited to read information provided under the information link (info ) in each dashboard for more details about specific sources, data quality and methods.

Why data has limitations?

Almost all source databases were designed and developed in view of specific administrative and management processes, and the data they contain has been organized accordingly. DU was created at a later stage and its purpose is to further enhance the data contained in those databases, as a valuable resource for informed decision making. That is why the data is not always appropriate for the functions of DashboardDU. Limitations are clearly described under the information link (info) available in each dashboard.

Can I download the data I am interested in?

This function is certainly of interest, but it is not currently available.

Why other people have access to my personal data?

In this pilot phase, access to the dashboard is restricted to the department directors and to the core management of the University of Trento. People holding these positions have already access to personal information available in the dashboards, on the grounds of the ‘need to know’ principle and given their current relation with the University of Trento.

I think something is wrong with the data.

Please contact the DU helpdesk if – after reading the methodological information ( Info ) – you still think there is something wrong with the analytics.

How often is the data updated?

Data is extracted from the source databases and updated 1-2 times a week.

I stamped on the wrong side, how can I correct it?

Just make a new stamping in the correct direction within one minute of the previous one, doing so in  "Presences"  only the last stamping will be maintained as correct. If you cannot act during the first minute, please report the error to presenze [at] unitn.it.

I do not remember if I have stamped, how can I check?

If you are still near the terminal you can follow the "Transactions" procedure described in the document "User Guide" . If you can use a PC, you can check directly in your "MyUnitn" in "Presences" widget "Today's Stamps"

Can I insert justified codes at the time of stamping?

Yes, the procedure is described in the "User Guide" document attached to the following page.

 

 

What are the digital signature formats?

The digital signature formats required by European and Italian legislation are:

CADES format: files in this format usually have P7M extension. These are so-called "Cryptographic Envelopes", because they contain, in addition to the signature, the file in the original version preceding the signature (hereinafter referred to as "Content"). To read the file it is necessary to use a givensoftware or service able to verify the signature and extract the content;

PADES format: the extension is PDF. This is to all intents and purposesa file in normal PDF format (ISO 32000), which involves the insertion of one or more signature objects. Signature objects must follow the specifications set by the ETSI body to be adapted to European legislation, but the signed file can be read with any PDF viewing program. The signatures are instead viewable and verifiable only with a narrow range of applications, for example: Adobe Reader.

XADES format: the extension of this format is XML. It is a format designed primarily for the automatic processing of information, while it is rarely used for traditional electronic documents. It allows to create both "embedding" signatures (which include, such as the CADeS Cryptographic Envelopes, the signed content) and "embedded" signatures (which include the signatures within the content, as in the case of Pades), which "detached" signatures (separate from the content, which is inserted in another file). Currently in Italy it is used most of allin the field of electronic invoicing.

I received a digitally signed file but once opened, I do not see the signature

The digital signature is not seen as a signature made with pen. It is a digital certificate, which is a feature added to the original file. It can be verified and "viewed" with specific utilities (see the paragraph "verification").

I received a signed pdf I printed it and passed it on to my Director for the signature.

Wrong! A digitally signed file must always be processed digitally. Transferring its content to paper makes sense if you want to view the content but you lose the digital signature information that was present.

Can you sign files of any size?

No, the limit is 200 Mb.

I already have the token for signing the examination reports in Esse3, can I use it to sign documents?

I already have the token for signing the examination reports in Esse3, can I use it to sign documents?

I received a file with the extension ".p7m", how do I open it?

It is a digitally signed file in CADES mode. Normally it is used to sign a PDF file so to open it, you will need to use the Acrobat Reader software or other compatible product.

Can I have more than one signature certificate?

Yes, there is no limit. In addition to the Digital Signature given by the university, the subject can have one or more personal signatures without any limitation (each signature however costs and must be renewed every three years).

At the time of the launch of the program I receive the error message "CRL server could not be contacted", what does this mean?

At the time of execution, the program always checks the list of any revoked certificates (CRL = Certificate Revocation List) on the network. In the case of off-line use or network problems, this operation is not possible. You can however proceed to sign the document or check a document signed by others.

Is there a relationship between Digital Signature and Time Brand?

There is no direct relationship, in the sense that if you buy time stamps you can mark the document or sign it and mark it at the same time, using the same software. The digital signatures given by UNITN for institutional purposes do not contain time stamps.

At the time of launch, the program crashes with an error.

An incorrect software update is likely. The update must be performed by the user with system administrator rights.

Can I send a signed file via PEC?

Yes, it's a normal attachment. The PEC ensures the delivery and receipt of communication but does not guarantee the authenticity of the attached documents. Digital Signature, on the other hand, guarantees the authenticity of the document.

Why doesn’t the signature time match with my timepiece?

Because the Greenwich time is taken as a time reference, which is an hour back (during the solar time) or two hours back (in the daylight saving time) compared to Italy.

Can a signed file be stored in the PItre protocol?

Yes, like any other electronic document. The file content is visible to everyone, like a regular PDF (or other format).

Why does the body that receives my signed file claim not to see the signature?

The reason is in the different modality adopted to sign the file (PADES or CADES) compared to what the institution expects. It is necessary to first establish the type of signature that will be adopted between the two entities. When in doubt sign in CADES mode (or type "7pm").

I lost the key / smart-card!

It is possible to report the loss to the public security authorities. In any case it is possible to revoke the signature certificate by placing the PUK code and connecting to the INFOCERT website. The revocation makes the certificate invalid and therefore all the signatures made after the revocation.

I need more information on the Unitn account...

Check Account&Password

I am the Administrator of an application and I would like to use the information extracted from ADA; whom should I contact?

The access to ADA information, considering they are personal information, is subject to the Privacy Law. The treatment of personal information must be in compliance with the institutional purposes of the University and consistent with the reasons why the information was collected. If you believe you meet these criteria, please contacth  https://webapps.unitn.it/du/en/StrutturaGestionale/STO0000870/Persone#INFO

How can I be inserted in ADA and obtain a Unitn account?

Specific processes of the information systems of the University (e.g. enrolment of a student, employment of a professor) are a prerequisite to insert a person in ADA and to issue the consequent account.
If the processes are not supported by specific information systems, the person is directly inserted in ADA by the relevant offices of the Departments, Centres and Managements.
 

Do you need some help?

You can contact the SPID support or you can send an e-mail to:  account.help [at] unitn.it

What does it mean "You are not in ADA"?

Molti servizi ICT di Ateneo riconoscono solo gli account associati a persone presenti in ADA, non essere presente in ADA significa quindi non poter utilizzare tali servizi.

What is SPID?

SPID, the Public System of Digital Identity, is a technology used to access the Internet and the IT servives of the Public Administration with a single ID and password.
A SPID Identity can be used to login on UniTrento's online services: Servizio SPID
For further information, please go to: https://www.spid.gov.it/