Credentials or account (a combination of a username and a password) are necessary for users to access to many Unitn services. They are provided on the basis of their role in the University community.
Here are some useful links to recover the password, solve problems and obtain information.
Reset forgotten password with personal contact
For any problems please contact account.help [at] unitn.it (subject: ICTs%20-%20Problemi%20di%20account) or refer to your Helpdesk Office