FAQ

The Gmail mailbox is one only. It is a container for all email items you receive and send. More than one address can be connected with the same email mailbox: one default address (main email) and other secondary ones and/or alias. Usually the part which changes is on the right side of @
If you have more than one role at UniTrento (e.g. you are a student and a staff member) you could have:

• a main email address like name.surname@unitn.it
• an alias, like surname@unitn.it
• a secondary email address (as a student) like name.surname@studenti.unitn.it

Be reminded that all email items sent to your main and secondary email addresses will be delivered to the same mailbox. If you send a message, you can choose the sending email address (you can use name.surname@unitn.it for professional messages, name.surname@studenti.unitn.it when you will write to a professor or to the Students’ Helpdesk, as a student). If you do not choose, your main email address will be used as a default.

Check the FAQ “What are my Google email addresses issued by UniTrento? for more information

Yes, you will use your UniTrento password because all Google Apps for Education services are based on our authentication systems.

If you send an email to someone with an adress @unitn.it and got an automatic bounce message that says, "Unauthenticated email from [email domain] is not accepted due to domain's DMARC policy”, please see https://support.google.com/mail/answer/2451690?hl=en

Contact your User Support to find an optimal solution for your needs.

Some countries (see the list on the page https://support.google.com/a/answer/2891389?hl=en) block connections to Google’s business services including Gmail. To get around this problem you can try to use the  University VPN-OUT service that allows you to browse from an external network by presenting yourself with an IP address of the Unitrento network. More information at https://icts.unitn.it/case/en/catalog/vpnout/