Need help? (https://icts.unitn.it/en/need-help)
You don't know who to ask? Contact us! (https://webapps.unitn.it/servicedesk/support/en/public/SRV0000163)
Do you have any problems with an ICT service? Doubts, difficulties? Did something go wrong? Would you like some information?
Surf the Service Catalog (https://icts.unitn.it/case/en/) and find the service of your interest and fill out the online form "Need Help?".
You can also send an email (if you know the righe address), or "open a ticket" on the Service Desk portal (https://servicedesk2.unitn.it), by choosing the right recipient based on your location.
Support for ICT services is provided based on the type of user (faculty, staff, student, guest, other) and according to the type of service (PC workstation, Wi-Fi connection, password, access to applications, email management...).
This is a distributed support, which involves numerous operators (technicians of the Information Systems, Services and Technologies Directorate), but who reports to a single Service Desk system on which most of the requests are tracked, managed according to the priority of the problem and resolved compatibly with the workload of the technicians.
Please avoid to contact the personal email address of the individual technician, which may not be available.
If you need help in person, please refer to the ICT Services (https://icts.unitn.it/en/polo-services) during office hours.