Trouble ticket system

How long do I need to wait since when I send the request to have my problem solved?

It is impossible to estimate this in advance: it depends on the complexity of your request and on the workload of the technicians.

How can I send a request for help on an ICT service?

Surf the ICT Service Catalog, find the service of your interest and fill out the online form "Need Help?".

You can also "open a ticket", by logging to the Service Desk portal and choosing the right recipient based on your location.