FAQ

The UniTrento servers are located in the datacentres of Trento and Povo 2. The Google servers are located in the Google datacentres, located all over the world, for reliability reasons (the three Europeans datacentres are located in Finland, Belgium and Ireland). All data are simultaneously stored in at least 3 datacentres, to guarantee their availability in at least 99.98% of cases). Email services, including the additional ones, will continue to function all over the world.

The backups is performed by Google:

• all items (emails, documents, etc.) are stored forever
• under no circumstances will items and documents be cancelled, unless they are moved into the Trash box;
• if a user moves an email item or document into the Trash box, the item will remain available for 30 days;
• if a user cancel permanently an email item from the Trash box, the item cannot be recovered any more.

More information: https://support.google.com/a/answer/112445?hl=en&ref_topic=1355151

NOTE: Some interesting features of Google Drive: the documents, even if edited, may be recovered for 30 days, also in their intermediate versions. Documents created with the Google Office Suite have the opportunity to use the Key “Cancel” without time limits and they do not use up space.

Please read here: https://support.google.com/a/answer/166852?hl=en

Please read here: https://support.google.com/a/answer/1366776?hl=en

Please read here: https://support.google.com/mail/answer/6590?hl=en

Please read the terms and conditions of the service here: https://support.google.com/accounts/answer/181692?hl=en&ref_topic=28

It's a technical email address assigned by the University; is unique to each user and is used only for technical reasons. Never use this address, because we may change or remove it without notice.

Yes, as far as the management/application parts of the services and as far as our users are concerned. We haven't to deal with HW and their OS any longer.

Yes, we have only outsourced a part of the technological infrastructure.