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FAQ Email and Google Apps - students


Google Educational for UniTrento: the users

What do we mean with “students”?

Students are the users enrolled in a course offered by the University of Trento and whose university career is ongoing.

What do we mean with “Alumni”?

Alumni are the students who graduated at UniTrento obtained in one of the following types of course:

  • undergraduate courses
  • five-year courses
  • master’s degree courses /Specialisation course
  • degree courses according to the system before the Italian University reform
  • Master of Science (I and II level)
  • doctoral Course
What do we mean with “former-students, NON Alumni”?

They have been students but they did not graduate at UniTrento, therefore their university career has been closed and they:

  • did not obtain a qualification at the University of Trento
  • did obtain a qualification which is not included in the Alumni category
I am a student but I also work at UniTrento as a Professor/Researcher/Administrative Staff/Technical Staff/PhD. How can I access the Google services?

You can access from the myunitn widget “google apps” (see Students’ FAQ). Your primary outbox email address is the UniTrento email name.surname [at] unitn.it. The students’ address is an alias of their mailbox and you can select it to send email items to UniTrento professors or offices. Please read the relevant FAQ on how to set of the email’s sender.

How can I set the email’s sender according to my email alias established by UniTrento?

Please read here if you want to change your outgoing email address https://support.google.com/mail/answer/22370?hl=en After setting your alias as senders you can choose every time which one you want to use.

How to access the service

How do you access to the Google Apps?

You need to use your UniTrento credentials.

When the Google mailbox and Google Apps are activated, your username is associated with one (or more) email address.

The username is typically name.surname [at] unitn.it and it is used to login to access the services, in combination with the UniTrento password.

The associated email addresses are name.surname@studenti.unitn.it, name.surname@alumni.unitn.it or name.surname@ex-studenti.unitn.it.

You can use the widget in the myunitn website, to easily access to the “Google Apps” services. The already recognised user may access without logging in again.

If you access with another modality, pay attention to the field required by the application: if the access requires an email address you need to use your “Main email address” (you cannot access with an alias); if the access requires the account, you need to use your username (the one used with @unitn.it) with your UniTrento password.
Check the FAQ “What are my Google email addresses issued by UniTrento? to check your “Main Email address” to access the services.

You can log in also using the link http://mail.g.unitn.it/

What are my Google email addresses issued by UniTrento?

To obtain this information you can follow two different procedures:

A) access using the widget on the myunitn website (“Google Apps”, available in the Widget Center) and click on the link of the widget “My email addresses”. In this way you will be recognised as authorised user and you will not need to log in again.

B) access using your UniTrento credentials on the link http://mail.g.unitn.it/; after logging in access the link  https://security.google.com/settings/email and check that you see the information of your account .unitn.it.

You find your “Main Email address” indicated as “Main Email”. The others are further email addresses (“alias”) associated with your mailbox. If the viewed email addresses do not end in .unitn.it, you are probably viewing the information regarding your personal Google email account.

How can I manage different profiles with the Chrome browser?

If you have more than one account on the Google platform we recommend that you should manage various profiles in your Chrome client.

Here it is how you manage it: https://support.google.com/chrome/answer/2364824?hl=en

Do I use the same password which I use to access the UniTrento services?

Yes. More information: icts.unitn.it/en/password

How can I change my password?

The procedure to change your password is the one you follow to change your UniTrento password (the password is the same to access the Google Educational Services). See icts.unitn.it/en/password

What are the active Apps on my user profile?

The available services are visible in the Myunitn “Google Apps” widget. UniTrento is entitled to decide to activate a service on the basis of the user profile.

Will the Google Apps be activated for ever?

According to the choices made by UniTrento, your access to services may be changed. In some cases the services might be revoked for some users. Further, the technology content of the services offered in cloud by Google changes throughout time and also for the UniTrento users.

Email configuration

Will I be able to continue to use the same email client?

The native client for the services in cloud of Google is the browser Chrome, but Google is compatible also with the standard protocols POP and IMAP https://support.google.com/mail/troubleshooter/1668960?hl=en&ref_top...

Please read here the documentation regarding the use of the e-Mail client with IMAP and POP: https://support.google.com/mail/topic/3398031?hl=en&ref_topic=339446

I decided I will not use my Chrome client. I prefer to use an IMAP and an SMTP client: what are the configuration parameters?

Please read here the documentation regarding the use of the e-Mail client with IMAP and POP: https://support.google.com/mail/topic/3398031?hl=en&ref_topic=339446

Configuration parameters:

Incoming email server (IMAP)

  • imap.gmail.com - Port: 993
  • Request SSL: yes
  • Outgoing email server (SMTP) is required TLS 
  • smtp.gmail.com
  • Port: 587
  • Requires SSL: Yes.
  • Requires authentication: Yes.

For the access:

  • Full name or viewed name: [your name]
  • Account name or Username: your complete Gmail address username [at] tuo_dominio.unitn.it
  • Email address: your complete Gmail address “username [at] tuo_dominio.unitn.it
  • Password: your UniTrento password
Emails not delivered to your student mailbox on Gmail? 

If someone sent you an email and got an automatic bounce message that says, "Unauthenticated email from [email domain] is not accepted due to domain's DMARC policy,” please see https://support.google.com/mail/answer/2451690?hl=en

Emails not delivered to adressess @unitn.it?

If you send an email to someone with an adress @unitn.it and got an automatic bounce message that says, "Unauthenticated email from [email domain] is not accepted due to domain's DMARC policy”, please see https://support.google.com/mail/answer/2451690?hl=en


I find advertisement in my personal Gmail account. I know Google performs the statistical analysis on the content of my mailbox. Will this happen on my UniTrento email account as well?

No. We signed an Education agreement and your privacy is guaranteed. More information: https://support.google.com/a/answer/60762?hl=en

Who is in charge of the backup the Google email and other services?

The backups is performed by Google:

  • all items (emails, documents, etc.) are stored forever
  • under no circumstances will items and documents be cancelled, unless they are moved into the Trash box;
  • if a user moves an email item or document into the Trash box, the item will remain available for 30 days;
  • if a user cancel permanently an email item from the Trash box, the item cannot be recovered any more.

More information: https://support.google.com/a/answer/112445?hl=en&ref_topic=1355151

NOTE: Some interesting features of Google Drive: the documents, even if edited, may be recovered for 30 days, also in their intermediate versions. Documents created with the Google Office Suite have the opportunity to use the Key “Cancel” without time limits and they do not use up space.

I have a personal mail account on Google. Is this compatible with my University Google mailbox?

Yes, of course. The two accounts will stay separate. If you use a browser to access the services you may use the two mailboxes alternatively. If you use two Chrome browsers you will be able to access the two accounts simultaneously, creating two separate profiles. Read the FAQ: “How can I manage different profiles with the Chrome browser?”

Can I forward email items from my University mailbox to my personal mailbox and vice versa?

Yes (please read the instructions on https://support.google.com/mail/answer/10957?hl=en). Be reminded at the incoming items towards UniTrento (i.e. when you write to UniTrento professors or offices) must be sent from your UniTrento official email address and not from your private email addresses.

What happens when I am offline, in an aircraft or in places with no connectivity?

You can activate the offline mode if you use your Chrome browser, to access your email account, contacts, calendars and documents saved on Google Drive. If you edit any items, the changes will be synchronised when the computer is online again. The email offline mode archives locally only the activity of the last 30 days.

What are the sending limits of my mailbox?
What are the receiving limits of my mailbox?
What are the limits on the attachments?
Access to data by the service administrators

Please read the terms and conditions of the service here: https://support.google.com/accounts/answer/181692?hl=en&ref_topic=28

I found a strange email address into my institutional mail addresses (something like ACC0700000 @ 35uhyfsa.temporary.unitn.it). What is it?

It's a technical email address assigned by the University; is unique to each user and is used only for technical reasons. Never use this address, because we may change or remove it without notice.


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