Email Antivirus and Antispam
University mailboxes and mail service are provided by the Gmail platform, which is protected by antispam and antivirus service.
In order to protect your attachments and block unwanted emails in your Inbox, Google adopts antispam and antivirus systems analysing the email traffic of the University users.
Messages are classified into two categories:
- "good" messages that appear in the user's Inbox;
- messages that the system considers as spam: such messages will be marked as "SPAM" and will not appear in your Inbox.
Of course, it is possible that the system accidentally marks a message as spam by mistake. That is why we advise users to check on the messages in the SPAM folder periodically.
The antivirus software scans every attachment, and if Gmail detects a virus the system rejects the message and notifies the sender with an error saying "Be careful with this message. It might contain a virus or a malicious link."
As regards the antivirus protection for University-owned computers, please go to http://icts.unitn.it/antivirus-per-i-client-dateneo
The antispam and antivirus service is related to the user's mailbox. By owning a mailbox, each user is protected against viruses and spam.
It is possible that your message contains external links, attachments or sentences typically used in SPAM messages. Try to reformulate your message.
For futher information, please contact the User Support Service of your department or division.
In the Gmail web interface on the left, where all the labels are listed, you can find the SPAM subfolder. If you click your SPAM label, you will find all the messages the Google marked as SPAM.
If you are using an email client, you should look for the SPAM folder.
Do not open the attachment. Delete it or contact the User Support Service.