VPN for external technicians


In order to guarantee users access to the data network (internet, intranet and not only), default connectivity services are available for the staff members stations, and on request for students and other users who want to access the network with personal devices. Ordinary access to the network - only possible for users with accounts of the type @ unitn.it - can be via cable (wired network) or wireless (choosing between multiple configurations modes). For the University’s impromptu guests, connectivity is offered through the Eduroam Federation (for guests coming from Universities or Research Institutions that belong to it) or by issuing temporary credentials (so-called Visiting accounts). This group of services also includes VPNs - Virtual Private Networks for managing external traffic to University network resources.

The VPN for external technicians allows the personnel of companies and service providers for UniTrento (eg. maintenance personnel) to access the equipment and systems in the University Network also from external networks.

Description

The connections of external technicians allow to reach exclusively the systems for which the request was made.

Warning: if you enter incorrect credentials three times in a row to access the VPN, it will be blocked for 15 minutes. This measure was introduced for security reasons, in order to limit the risk of “brute force” attacks used to improperly obtain user credentials.

Availability

Availability 24x7

Features

The connections of external technicians allow to reach exclusively the systems for which the request was made.

Requirements

Global Protect application must be installed and configured on the devices used. The operating system of the device must be up-to-date and secure.

Service Request

External technicians must request an account for a VPN connection based on a contract or in any case on a structured relationship with the University.

Support through Ticketing System
Documentation