Management of user workstations Directions


To ensure that all users have access to the data network (the Internet, the intranet and others), some connectivity services are available by default for our staff’s workstations. These services are available on request for students and users who would like to have access to our network via their personal devices. Regular access to the network -which is granted only to those users having a @unitn.it account- is possible by using both wired and wireless connections (in such a case, various configuration modes are available). Visiting scholars and university guests are provided with connectivity to the network by the EduRoam Federation (if they come from universities or institutions belonging to it); otherwise, they are given a temporary University account. VPNs (Virtual Private Networks) are part of this group of services, too.

The service provides for the preparation of appropriately configured workstations for the normal work of the administrative and technical staff involved in the Departments.

Description

Service aimed at administrative users of Central Departments and institutional figures. The service consists of installation, updating, moving systems, reporting hardware failures or software malfunctions, support for the use of applications. Support for the use of computer equipment on the move.

A centralized IT Helpdesk service is available for users of the Rectorate and Central Departments of the University.

Main types of intervention requests:

  • installation / move / update of user systems;
  • fault signaling hw or malfunctioning sw;
  • support for application use.

Availability

Availability during service hours

Support through Ticketing System
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