IT Services Management and Support

Strategic management of IT systems and their organization, having one eye to the user’s perspective and to the IT contribution to University services.


Service Desk
The Service Desk of UniTrento, which is based on the assumptions of the IT Service Management (ITSM), oversees the provision and the support of University ICT services, with the dual purpose of reactively supporting the user in the use of services and proactively coordinate the activities, policies and processes useful for improving the delivery of ICT services.

IT Service Catalog
The primary objectives of the Catalog are:

  • to provide a source of information on the University’s ICT services, unique, consistent and organic;
  • to make available and find the information in the catalog;
  • to guarantee the presence of updated and maintained information.

Trouble ticket system
The ticketing system aims to collect all the requests for help, information, authorisation on the university’s ICT services